Refund Policy
Last Updated: August 2, 2025
At Elmore Logistics, customer satisfaction and transparency are core to how we operate. Please read our Refund Policy carefully to understand how refunds are handled for our trucking dispatch and logistics support services.
1. Reservation & Setup Fees
- All reservation or setup fees charged to initiate dispatch services are non-refundable once services have been scheduled or commenced.
- If you cancel before any dispatch service or load coordination begins, a full or partial refund may be granted depending on the stage of service.
2. Refund Eligibility
You may request a refund if:
- No loads have been booked or negotiated on your behalf.
- You cancel services within 24 hours of payment and before any dispatch work begins.
- A duplicate or incorrect payment was made in error.
3. Non-Refundable Services
The following are not eligible for refund:
- Services that have already been rendered (e.g., load booking, rate negotiation, carrier packets).
- Missed communication or late responses that result in missed load opportunities.
- Cancellations made after dispatch coordination has been started.
- Monthly subscription or recurring service fees (if applicable) after the billing period has begun.
4. How to Request a Refund
To request a refund, please email us at:
📧 support@elmoretechnologies.com
Include your full name, company name, order number (if applicable), and the reason for your refund request.
Refund requests are typically reviewed and processed within 7 business days.
5. Chargebacks and Disputes
We encourage you to contact us directly before initiating any chargebacks with your financial institution. Unauthorized chargebacks without prior communication may result in a suspension of future service.
6. Policy Updates
Elmore Logistics reserves the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated “Last Updated” date.